It is not often today that I can write about a really extraordinary manufacturing company! I mean, this is a company that fully and utterly stands behind their products, and a person willing to go way beyond the norm for satisfying a customer.
I am a very lucky person to have beeen able to find such a manufacturer.
A few years ago at the Miami Boat Show, I saw a product that I thought was such a good idea – a magnetic portable navigation light for my dinghy. The product is unique and simple and a really great new concept. It is an LED navigation light that attaches to the top of a baseball cap with a magnet. It allows me to navigate in my tender at night with a bright running light atop my head where it would be seen most easily and not blind me. The round running light is waterproof, could float, and could be used for a few other really great purposes on my boat like a bright flashlight, signal light, pocket-sized and waterproof beach light for walking home at night, and even a light for down below on my boat.
You can read my first blog post about this great new product at “PAM SAYS: A Great Idea for a Tender Running Light,” and you will see why I was so excited about this new light!
After a couple of years, I had trouble with my light, and another friend who was about to cross the Atlantic had also bought these lights and had a problem with them, and they were on a deadline to depart for their transatlantic voyage.
I thought I would try to reach the manufacturers and ask for their assistance with the defective lights. Well, little did I know what a great company Navisafe turned out to be. Not only did Jo answer my emails right away, but he asked me to send the defective lights back to Norway for complimentary replacements. Jo at Navisafe replaced the defective lights with obviously much better quality lights, and he also sent them back to me almost immediately by return mail and enclosed a little extra gift for my trouble.
I cannot tell you what a happy surprise, what a delight to work with, and what a much better product has been sent to me than the original lights I purchased. Obviously the company is trying to make the BEST product they can, are proud of their products, and stand behind them 200 percent.
Thank you Jo, and all who work at Navisafe who exceed all expectations of a making a great product, a new unique product, and standing behind it in every way. I am totally blown away by this great company and want to share this with you!
-Pam
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